Hiring for Hiring for Trainer(voice&amp accent) for Teleperformance-hyderabad in Hyderabad / Secunderabad, for Exp. 2 - 7 yrs at Teleperformance.

  • Esteemed client of Orion TrueTech Services India
  • Chennai, Tamil Nadu, India
  • Nov 07, 2018
Full time Others

Job Description

Job Description:Hi All Greetings from Teleperformance!!!! Looking for Trainer for Voice Process for one of the client. Any Graduate. To train the new recruits on product and process/soft skills/voice accent and bring them up to the expected bench mark, before they hit the floor. Ensuring Improvement of Quality Scores of Dos Custodian of Process and Product document Responsible to maintain the version control document for the respective up to date updated process and product Responsible for complete the training within the defined time frame and handover to sales Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team Responsible for Process Improvement Plan (performance management) To ensure that the agent numbers from a New Hire team who enter the re certification in Nesting \stage is maintained at the lowest Has to ensure that all the data relating to training are populated in the Training event management within time frame agreed upon. Utilize the Web based training at the center Coordinate for the logistics requirement forth training at the respective center. Responsible for the certification of the new hire trainings at the respective center Responsible to increase training through put for the respective batch. Responsible for calibrating shadowing of Trainees on a regular basis. Responsible for the MIS for the aligned process Responsible for the training deliverables) for the aligned process only Any additional project that the function would carry out which would facilitate training and re skilling. Interested can Walk-in on 8-Nov-18 9-Nov-18 between 10am to 4pm to the venue. Venue: Teleperformance Legand Platinum,2nd floor, Opp CII,Beside rainbow hospital, Kondapur,Hyderabad. POC:Sirisha. Regards Sirisha.